Change of mind or preference – we will offer you a refund on any item purchased (provided it is unopened and in perfect condition) within 10 days of purchase. In such circumstances, we cannot offer Free Returns (or refund on our delivery charge). Please e-mail us when you are returning something, and please include your full name and order number in the package. We recommend that you obtain proof of postage, and pack the item carefully as if it is damaged we will not be able to provide a refund.
Incorrect or faulty goods – please contact us via firstname.lastname@example.org providing details and ideally a photo and we will respond within 24 hours. We will offer a full refund in such an instance and depending on details and circumstances, may require the goods to be returned (at our expense)
Refunds will normally be issued back to the original method of payment and will be completed within 7 working days from notification and / or receipt of goods (where applicable). We take our responsibilities customer service responsibilities very seriously and will endeavour to resolve any issue reasonably and promptly.